Lola García
Married, a child
Flight Attendant, 36 y.o
Sevilla, Spain
Story
Lola has worked as a flight attendant for Iberia airlines for more than 10 years. She has to change planes frequently, go through the controls quite quickly and access areas exclusive to airport staff, and sometimes they are international flights so the control is more exhaustive.
Needs and Goals
- I need a programme to facilitate authentication at work.
- A quick app to show my ID card.
Pain Points
- The company's app is slow, we need a new one.
- It's tedious to always have to carry my passport or ID card in my hand, I'm afraid of losing it.
- Sometimes the recognition of the problem area fails, it would be good to have another way to access it.
Maria Perez
Single, 2 dogs
Data Protection Officer, 45 y.o
Barcelona, Spain
Story
Jan has been working as a Data Protection Officer for 5 years in an important company in Barcelona, for security reasons he is not allowed to tell us his name.
In his company the security issue is very important because they work with exclusive customer data and to access it is necessary to be previously identified so that they always have control of who enters or leaves each room.
Needs and Goals
- A way to be able to access different areas quickly without having to take out documentation.
- A programme that can be used within the company and is certified.
Pain Points
- We don't have a reliable system, we use company ID cards but they break down easily.
- Our company ID cards are often forgotten at home, so we need an app. Our mobile phone is always with us.
