Product Design Portfolio
BeCheckin is a smart property management platform designed to simplify guest onboarding, digital check-in and access to connected spaces through a seamless web and mobile experience.
Role
UX/UI Designer
Timeline
1 yr. 3 mons.
Services
UX Design, UI Design, Dashboard Design, Mobile App Design
Year
2018
Industry
Hospitality / Smart Buildings
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Dashboard showing user stats, device distribution, check-in activity graph, recent users, and recent activity logs.
Project overview
BeCheckin was created to modernise how guests and employees access and interact with physical spaces. Traditional onboarding and check-in processes often rely on manual administration, physical keys and disconnected systems, creating friction for both users and property managers.

The project focused on creating a connected experience where managers can create and manage users through a web dashboard, while guests and employees receive access through a dedicated mobile app. Beyond digital check-in, the platform enables users to interact with smart building features such as doors, windows, lighting and other connected devices directly from their phones.
Challenge
Managing guest arrivals, employee onboarding and access permissions across multiple locations can be time-consuming and difficult to scale. Traditional processes frequently depend on physical keys, manual verification and fragmented communication channels.

The challenge was to create a seamless experience that simplifies onboarding, automates access management and gives users secure control over connected environments through a single platform.
A clean horizontal process diagram illustrates the guest onboarding and access flow in a smart property management platform. Seven steps are displayed from left to right, connected by turquoise arrows: (1) Manager creates a user in the system, represented by a user and computer icon; (2) Invitation sent, shown with an email icon; (3) User downloads the app, represented by a smartphone with a download symbol; (4) Digital check-in, shown with a QR code on a mobile device; (5) Access granted, represented by a door icon; (6) Smart controls, shown as a smartphone controlling connected devices; and (7) Property experience, represented by a building icon. The design uses flat turquoise (#38BFC6), navy (#01213A), and white colors, with a minimalist and modern visual style.
Research & Insights
Methods
Reviewed the end-to-end onboarding journey from invitation to property access.

Identified friction points across different user roles, including managers and end users.

Analysed existing access management and hospitality experiences.

Evaluated opportunities to simplify onboarding and reduce administrative effort.
Key findings
Users wanted clearer visibility of their onboarding progress.

Access-related uncertainty created support requests and delays.

Managers needed a faster way to invite and manage users.
Solution
The solution combines a web-based management platform with a mobile application designed around accessibility, automation and convenience.

Property managers can create users, assign permissions and manage spaces through a centralised dashboard, while guests and employees receive instant access through the mobile app. This approach reduces operational complexity while creating a smoother and more modern user experience.
User management screen with a popup form to create a new user, including name, email, phone, type, property, and room fields.
Managers can create and manage users through a centralised dashboard, automating invitations and access provisioning.
Four phone screens showing steps of the BeCheckin app for online hotel check-in and guest registration.
Guests and employees complete onboarding directly from their mobile devices before arriving on site.
Mobile app and web dashboard showing user access control to rooms, doors, lights, and air conditioning.
Users can interact with connected building features such as doors, windows and lighting from a single interface.
Key Features
User Management
Create, manage and monitor guests and employees across multiple locations.
User dashboard listing names, types, properties, rooms, statuses, and dates with search and add user button.
Digital Access
Secure access management without the need for physical keys or manual processes.
Smart building access settings with toggles for doors, lights, windows, and common areas controls.
Smart Building Controls
Control doors, lighting, windows and other connected devices directly from the app.
Home control panel with toggles for doors, lights, and air conditioning, showing active and inactive states.
Property Dashboard
A centralised management interface providing visibility across users, locations and permissions.
Dashboard showing user stats, check-in activity graph, device distribution, recent users, and recent activity logs.
Key Decisions
Reducing onboarding friction
The experience was designed to minimise the number of steps required for users to gain access to a property or workspace.
Providing clear progress visibility
Users needed reassurance throughout the onboarding process. Progress indicators and status updates were introduced to reduce uncertainty.
Designing for multiple user roles
The solution needed to support managers, administrators and end users while maintaining a consistent experience across the platform.
Outcome
The final platform delivers a more efficient and connected approach to property access and space management.

By combining digital onboarding, access control and smart building functionality into a single ecosystem, BeCheckin simplifies operations for managers while creating a more seamless experience for guests and employees.
Three smartphones display different screens of a hotel check-in app, showing key and light controls, a welcome login screen, and a new guest ID document upload page.Five smartphone screens display a check-in app interface in Spanish, showing a map, welcome and login screen, menu with actions, key and light controls, and apartment details with a map view.